Refund policy

Parkhurst Enterprises Return Policy

At Parkhurst Enterprises, we strive to provide our customers with high-quality products and exceptional service. We understand that issues may arise, and we have a clear return policy to ensure customer satisfaction.

Defective Products: If you receive a defective item, please contact us within 30 days of discovering the defect. To process your request, we require a clear picture of the defect. Upon receipt and verification of the defect, customers have the option to request either a refund or a replacement.

Size or Color Issues: To be eligible for a refund or replacement, customers must order the correct size and color according to our size chart and product description. Refunds or replacements will only be issued for items that match the size and color ordered by the customer.

Delivery Issues: If an order does not successfully reach your delivery address, you have the option to request a replacement, which will incur an additional shipping fee, or you may choose to receive a partial refund. Please reach out to our customer service for assistance and to discuss the options available to you based on the specifics of your delivery situation.

Direct To Garment (DTG) Products: Our DTG products are subject to a tolerance of 0.5 inches for print placement. Minor variations within this range are a normal part of the printing process and will not be considered as defects.

We are committed to ensuring your satisfaction with our products and will work diligently to address your concerns. For any further questions or to initiate a return, please contact our customer service team.