Shipping policy

Last Updated: 11/8/2023

At Parkhurst Enterprises, our goal is to ensure a seamless delivery of your products. However, on rare occasions, items may be lost or damaged in transit. Below is our policy regarding such events:

Damaged Items:

• If you receive your order and find that it has been damaged during shipping, please contact us immediately at ParkhurstMusic@gmail.com.
• To help us resolve this quickly, include a description and photos of the damage, as well as the order number.
• Save all packaging materials and damaged goods before contacting us.

Lost Items:

• In the event that your order does not arrive, please let us know at ParkhurstMusic@gmail.com.
• We will initiate a trace with the carrier and keep you informed throughout the process. If the carrier declares the package lost, we will work with you to arrange a replacement or refund.

General Guidelines:

• Claims for damaged or lost items must be reported to us within a specific timeframe after delivery or after the expected delivery date. Please contact us promptly to ensure we can address your concerns effectively.
• For both lost and damaged items, Parkhurst Enterprises will follow Shopify's recommended best practices to provide a fair resolution to our customers.

We at Parkhurst Enterprises take your satisfaction seriously and will do our best to ensure a positive shopping experience. For any inquiries outside of lost or damaged items, please refer to our full Shipping Policy or contact us directly.

Thank you for choosing Parkhurst Enterprises.